1. Introduction

Welcome to Al Walaja Trading L.L.C. By accessing and using our website and purchasing from us, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, please do not use our website.

These terms apply to all users of the site including customers, vendors, and browsers.

2. Company Information

Al Walaja Trading L.L.C is a supplier of electrical products, cables & wires, plumbing materials, HVAC solutions, tools, hardware, and building materials across the UAE.

3. Use of Website

By using this website, you agree that:

• You are at least 18 years old or using the site under supervision of a parent or guardian.
• You will provide accurate and complete information when placing orders.
• You will not misuse the website for fraudulent or illegal activities.
• All content on this website is for lawful purposes only.

We reserve the right to refuse service or cancel orders if misuse is suspected.

4. Product Information

We strive to ensure all product descriptions, images, specifications, and pricing are accurate. However:

• Product images are for illustration purposes only.
• Specifications may change without prior notice.
• Product availability may vary.

We reserve the right to correct any errors or update product information at any time.

5. Pricing & Payments

• All prices are listed in AED unless stated otherwise.
• Prices may change without prior notice.
• We reserve the right to cancel orders if pricing errors occur.
• Orders will only be processed after payment confirmation.

Accepted payment methods may include online payment, bank transfer, or cash on delivery where applicable.

6. Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order at our discretion, limit quantities purchased per customer, or cancel orders due to stock unavailability or payment issues.

If an order is cancelled after payment, a full refund will be issued.

7. Delivery Policy

Delivery is available across the UAE. Delivery timelines are estimates and may vary based on location and product availability. Customers must provide accurate delivery details.

Delays caused by weather, logistics providers, or third-party courier services are not the responsibility of Al Walaja Trading L.L.C.

8. Returns & Refunds

Return requests must be made within 7 days of delivery. Items must be unused, undamaged, and in original packaging. Custom or special-order items are non-returnable.

Shipping charges are non-refundable unless the error occurred from our side. Refunds will be processed after inspection and approval.

9. Warranty

Warranty, if applicable, is provided by the product manufacturer. Al Walaja Trading L.L.C is not responsible for improper installation, misuse, damage after delivery, or unauthorized modifications.

10. Intellectual Property

All content on this website including text, images, logos, and design is the property of Al Walaja Trading L.L.C and may not be copied, reproduced, or used without written permission.

11. Limitation of Liability

Al Walaja Trading L.L.C shall not be liable for indirect or incidental damages, loss of profits, business interruption, delays caused by third-party services, or website downtime due to technical issues.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

13. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates.

14. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective once posted on this page.

15. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Al Walaja Trading L.L.C
Email: sales@walaja.com
Phone: +971 54 7597000